Accessibility

To park in an accessible parking space, you will need a valid, state-issued accessible placard or license plate and a venue parking pass. Parking passes can be purchased online via Ticketmaster in advance or on the day of the show with a credit card when you arrive at the parking lots. General parking will be $20 per vehicle (plus tax) online in advance and $25 on the event day. To use an accessible space, your vehicle must display a valid, state-issued accessible placard or license plate, and the person to whom the placard or plate is issued must be in the vehicle. Accessible parking areas are actively monitored, and credentials may be subject to inspection to prevent misuse. All applicable state and local laws apply. Misuse of an accessible space may result in citation, fines, or relocation.

Accessible Parking is located just outside of Gate 4 on the southwest side of the venue, in front of the Premier Parking lot. We'd recommend driving into the venue via South Road, through entrance 1. Upon arrival on event day, inform staff that you need accessible parking. Accessible spaces are limited and available on a first-come, first-served basis. Our parking crew will work to accommodate you if all accessible spaces are full. Fans may also be dropped off near the gates prior to parking. Credit Union 1 Amphitheatre honors any state-issued accessible parking placard for a vehicle that fits in a 9’ x 18’ parking space without impeding the people on either side of your vehicle. Oversized vehicles (e.g. stretch limos, RVs, buses, etc.) with a disabled parking placard will not be allowed to park in an accessible parking space. To ensure you can park as close as possible, we recommend arriving when the parking gates open.

All concession and merchandise stands are accessible at Credit Union 1 Amphitheatre.

All venue entrances at Credit Union 1 Amphitheatre are wheelchair accessible. If you park in the Accessible Parking Lot, Gate 4 will be the closest entrance. If assistance is needed to reach your seat, please head to one of our accessibility service stands located at either entrance of the covered pavilion upon your arrival.

Assistive Listening Devices (ALDs) technology in Credit Union 1 Amphitheatre is powered by Listen Everywhere Technology™.  This allows you to use your mobile device and headphones as your personal ALD. If you do not wish to use your device, please see a Guest Services member to get a receiver.  A photo ID is required in exchange for a device.  

Apple App Store or Google Play Store to download the app. 

Credit Union 1 Amphitheatre takes pride in offering a variety of choices for guests with special dietary needs. 

You may request to speak with a member of our Food & Beverage team with specific questions or concerns. While we will make reasonable efforts to accommodate dietary requests, we cannot guarantee that we will be able to meet all requests.   

A drop-off lane is provided in front of the North Plaza entrance. Let parking staff know you’re dropping off and they’ll show you the way. When picking up, arrive 45 minutes before the end of the show—you won’t be able to enter otherwise.

For taxis and ride shares, head to our southeast entrance off of Ridgeland Ave.

If you need to enter with prescribed medication to be taken during the event, we require that all medication be in its original container with a name that is verifiable with a photo ID. Please only bring what is required for the duration of the event.  We cannot store any type of medication.  Over-the-counter medication must be in its original packaging. 

Guests are responsible for their mobility devices inside the venue. We are unable to store wheelchairs, canes, walkers, and other mobility devices. 

Our restrooms are located throughout the venue. All restroom buildings are wheelchair accessible and contain wheelchair accessible stalls. Our medical building contains a single-user restroom.

At Credit Union 1 Amphitheatre, we have specific guidelines to ensure all guests and their service animals are supported throughout their visit. 

Service animals are defined by the ADA (Americans with Disabilities Act) as dogs or miniature horses that are trained to do work to perform tasks related to people with disabilities. The work or task the service animal is trained to do must directly relate to the person's disability. Service animals must be housebroken. Service animals are required to behave and not repeatedly bark, growl, jump up on or lunge at other guests or employees. Corrective action must be taken if the service animal is not behaving appropriately.

Dogs whose sole function is to provide comfort or emotional support do not qualify as service animals under the Americans with Disabilities Act (ADA). Comfort animals, emotional support animals, and therapy dogs are not listed as service animals under Title II and Title III of the ADA. This also applies to the other species of animals wild or domestic, trained, or untrained. The ADA requires the service animal to be under the control of the handler. This may include using a harness, leash, or other tether. Our venue employees are not required to provide for, the care, or supervision of a service animal, including cleaning up after it. Service Animals must remain on the floor and are not allowed on dining chairs or tables in our food and beverage locations. Live Nation and our operating partners have the right to deny access to a dog that disrupts our operations.

Please contact a member of the guest services team if your service animal needs access to a relief area. You will need to exit the venue and re-enter with the assistance of a member of the guest service team.

If you will need an interpreter for an event, please email your request to creditunion1amp@livenation.com at least 2 weeks in advance, after you have purchased your tickets, so we can arrange for an interpreter for your show.

When you arrive for the show, if you would like assistance getting to your seating area, please check in with the box office. We would be happy to introduce you to your interpreter for the evening and take you to your seats. 

Accessible tickets can be purchased online via creditunion1amp.com. You do not need to call the Box Office to place an order, as all of our accessible tickets are available through our website.

• Click on the Filters button in the top right corner of your screen, then scroll to the bottom of the sidebar.
  After that, click the slide toggle to Show accessible tickets, then choose which options best suit your needs.
• Then click Apply Filters.

Once complete, all accessible options that you chose will be viewable. We do have accessible seating in every price range, but be advised that it does occasionally sell out.  We have limited seating available for guests on the day of the event, so please make sure you purchase accessible seating when you purchase tickets.